app/online issues

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DShort610 DAFNE Graduate
Worcestershire NHS
1 post

I keep getting a CONNECTION FAILED INVALID USERNAME/PASSWORD when opening the app which makes it very cumbersome to log information. Anyone experiencing the same issue? Also I have tried submitting an email through the website regarding the issue but seem unable to submit my query.

Simon Brown DAFNE Graduate
Worcestershire NHS
1 post
Thu
18/10
Time 06:51 10:01 13:48 18:04 19:32 22:06 [06:51] 👯‍♀️
[10:01] 110 Breaded chicken and mayo 12g of carb so not injected to get the true carb count from blood glucose rise.
[13:48] chicken from 10:00 was about 10-14g. need a 2 correction and 1 for snack/lunch.
[22:06] Ikea meat balls may have had carbs but not 4 hrs yet and .8 uQA may take me to 8mmol
CP - - 1.5 - - -
BG 7.7 6.4 11.1 9.0 8.3 10.8
QA - - - - 0+1 0+1
BI - - - 16 16 -
Ratio (QA:CP) 1:1 0.75:1 1:1 1:1 1:1 1:1
QA Site - - Right Buttock - Left Buttock -
BI Site - - - - Right Buttock -
Type FAST BFAST LUNCH DRIV DINNR BED
Ketones - - - - - -
Fri
19/10
Time 05:53 07:17 08:23 10:15 14:38 17:46 20:02 [10:15] Tried experimenting with out injecting after gym. carefully measured out protein drink should have only been .7 cp which i shouldn’t have to inject for. would appear as suspected that it was closer to 2cp. Corrected.
[14:38] 14g protein bar.
[20:02] Should have had whole banana not half. Half hour walk dropped me 3 mmol.
CP - - 1 - 1.5 - 0+1.5
BG 6.5 - 5.3 10.3 5.9 6.5 3.4
QA - 5.4 - 1+1 1 - -
BI - - - - - 16 16
Ratio (QA:CP) 1:1 1:1 0.75:1 0.75:1 1:1 1:1 1:1
QA Site - - - Left Buttock Right Buttock - -
BI Site - - - - - - Left Buttock
Type BEFEX AFEX BFAST BFAST LUNCH DINNR DINNR
Ketones - - - - - - -
Sat
20/10
Time 05:56 16:56 18:46 21:05 21:37 [05:56] curry night fall out! injected for 1/2 naan and 1 popadom but actual chicken baltic must have had 3 cp.
[16:56] correction before 1hr walk because blood seems persistently high today. knackered after hard day at work.
[18:46] aviva reads that i’ve got 1.8 QA Still active from walk. had fish and chips. Whole battered cod and about 2CP chips. guessing 6 CP in total. injected 4.
[21:37] seems to be falling fast after 18:46 injection so to 1.5 cp.
CP - - 5 - 0+1.5
BG 15.7 - - 7.2 -
QA 0+3 0+1 4 - -
BI - - 16 - -
Ratio (QA:CP) 0.75:1 1:1 1:1 1:1 1:1
QA Site - Right Buttock Right Buttock - -
BI Site - - Left Buttock - -
Type BFAST BEFEX DINNR BED BED
Ketones - - - - -
Sun
21/10
Time 08:18 08:19 19:41 22:47 [08:19] Walking dogs.
[19:41] two beers and a bag of peanuts!!!
CP - 0+1 - -
BG 5.5 5.1 14.8 9.4
QA - - 0+3 -
BI - - 16 -
Ratio (QA:CP) 1:1 1:1 1:1 1:1
QA Site - - - -
BI Site - - - -
Type WAKIN BEFEX DINNR BED
Ketones - - - -
Mon
22/10
Time 06:21 07:46 10:30 15:26 19:57 22:03 [07:46] skipped Breakfast and worked on site from 6:00 am to 16:00 without food
[22:03] Aviva advice was 2 but had 2 glasses of vino so just taken 1.
CP - 0+2.5 - 3 1 2.2
BG 5.1 4.0 7.6 4.2 12.0 8.2
QA - - - - 0+3 1
BI - - - - 16 -
Ratio (QA:CP) 0.75:1 0.75:1 1:1 1:1 1:1 1:1
QA Site - - - - Right Buttock -
BI Site - - - - Left Buttock -
Type BFAST BFAST EXER LUNCH DINNR BED
Ketones - - - - - -
Wed
24/10
Time 06:43 08:47 12:58 [06:43] fasting as ate plenty last night, expected blood to come lower but thinking back I finished on cheese which slowed down absorption making the nighttime test lower.
[08:47] Working outside in cold so I was worried that I might go low.
CP - 0+1 3
BG 11.2 9.2 8.5
QA 0+2 - 3
BI - - -
Ratio (QA:CP) 0.75:1 0.75:1 1:1
QA Site - - Left Buttock
BI Site - - -
Type BFAST BFAST LUNCH
Ketones - - -
Thu
25/10
Time 07:25 11:54 19:45 21:00 [11:54] Woke at 7.2 5-6 brazil nuts Walk 4k 50 mins 3egg omelette with mayo cup of tea Why is blood high!!!
[19:45] chilli and a bit of grated cheese. no carbs. blood still going up!!!
[21:00] I’ve added +2 which may take me to 4 but today I don’t seem to be responding to insulin. If this injection doesn’t work then I will change the actrapid I changed yesterday afternoon.
CP - - - -
BG 7.2 10.1 8.0 10.1
QA - 0+1 - 0+2
BI - - 16 -
Ratio (QA:CP) 0.75:1 1:1 1:1 1:1
QA Site - - - Right Buttock
BI Site - - Left Buttock -
Type BFAST AFEX DINNR BED
Ketones - - - -
Fri
26/10
Time 05:52 12:44 17:14 [05:52] changed actrapid.
[12:44] blood has hovered between 12 and 10 all morning and not dropped as expected. Going for 4k walk in the next hour.
CP - - -
BG 10.8 9.9 7.2
QA - - -
BI - - -
Ratio (QA:CP) 1:1 1:1 1:1
QA Site - - -
BI Site - - -
Type WAKIN BEFEX WAKIN
Ketones - - -
Sat
27/10
Time 12:28 15:30 21:35 [12:28] went for 5k walk so took 1.5CP as precaution
[21:35] 14g or 1.5 CP’s taken for walk but went higher than expected. No other carbs eaten but it went up almost 7mmol as if it was 2.5cp.
CP 0+1.5 0+1.5 -
BG - 4.4 13.8
QA - - -
BI - - 16
Ratio (QA:CP) 1:1 1:1 1:1
QA Site - - -
BI Site - - -
Type BEFEX BEFEX AFDIN
Ketones - - -
Sun
28/10
Time 07:27 08:33 11:26 18:25 22:47 [11:26] Blood stared to drop on walk so took 1CP of dextrose 1CP of Rice
CP - 0+1.6 0+2 1 1
BG 7.0 5.3 8.1 11.8 13.1
QA - - - 1+2 1+2
BI - - - 16 -
Ratio (QA:CP) 1:1 1:1 1:1 1:1 1:1
QA Site - - - - -
BI Site - - - - -
Type WAKIN BEFEX LUNCH DINNR BED
Ketones - - - - -

Sorry DShort610, no i’ve not had that issue but want to add my findings to yours to add weight to the app issues we’ve found.
Ive been enjoying using the app diary assuming it would be available for the DAFNE nurses to be able to see/advise. Howeve, I’ve just looked at my Diary and was not able to see yesterday’s results or any of last weeks results. Anyone else??
Decided to use the below dates to see if it drags the data out.

Simon Site Administrator
Sheffield Teaching Hospitals
545 posts

Hi David,

I tried sending you an email about this but it got bounced back, and also responded to your app store review as well. I think the issue may be because an incorrect username was entered into the app, and then it saved this when you changed it. A quick fix would be to fully close the app by following these instructions https://support.apple.com/en-gb/HT201330

I have added some improvements to the app in the latest version which should fix this issue without the need for a restart of the app. That's version 2.3.5 and is just waiting for a review by Apple.

Sorry for the inconvenience.

Simon